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All CollectionsQuestion regarding invoice
I have already paid. Why do I get a payment reminder by email or post?
I have already paid. Why do I get a payment reminder by email or post?

Payment reminder despite amount fully paid

Updated over a year ago

If you have paid for the goods in full in the meantime, stating the correct payment reference in the reason for payment, consider any payment reminder to be irrelevant.

If you have not specified any purpose of use or an incorrect purpose of use, it is possible that your payment cannot be assigned.

To resolve this situation, please send us a copy of the transfer confirmation and the correct payment reference to [email protected]

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