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I have already returned paid items. How and when do I get a refund?
I have already returned paid items. How and when do I get a refund?

Duration of the refund

Updated over a year ago

As soon as the goods receipt has been registered and checked, you will receive an e-mail with the confirmation.

  • Invoice

    If you have already paid, the purchase amount will be transferred back to you within 14 days.

  • Installment purchase

    Have you returned the entire order? Then you will get back the purchase amount minus the accrued interest for the first installment within 14 days.

Did you return part of your order? You will then receive an updated installment plan from us. Installments already paid will be taken into account.

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