The window in the Service Portal not only shows the most important information about the status of your payment, it also contains various interactive elements.
These either give a more detailed overview, e.g., B. open installments, or offer the possibility to upload files or information. This helps our customer service to clarify various issues for you more quickly:
The topics below contain some animated representations of these functions:
Call up transactions considered in the payment
Call up transactions considered in the payment
Additional interactive elements can be used with the Actions button:
Call up the list of open installments and their due dates
Call up the list of open installments and their due dates
Already paid and still received a payment reminder?
Already paid and still received a payment reminder?
To upload your bank transfer confirmation:
Goods not received / no confirmation of your return?
Goods not received / no confirmation of your return?
To upload a shipping confirmation or tracking number:
Goods faulty or damaged?
Goods faulty or damaged?
To upload images as evidence:
