There are different reasons for receiving a dunning letter:

We will send a dunning letter, if the invoice amount has not yet been transferred, despite a payment reminder.

Please transfer the currently open total amount immediately, stating the payment reference in the purpose of payment, in order to avoid further costs.

If your SEPA direct debit collection was rejected by your bank when paying in installments, and you have not yet made the payment manually, a reminder will also be sent by e-mail or post.

Please transfer the dunning amount immediately to prevent further costs.

Have you given no or an incorrect payment reference in the purpose of use? This makes it difficult to allocate your payment correctly, with the reminder amount being considered unpaid. In this case, please contact our customer service.

If you still have questions on this topic, please contact our customer service via [email protected].