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What happens if the SEPA direct debit could not be collected or was reversed?
What happens if the SEPA direct debit could not be collected or was reversed?

Return debit and what to do

Updated over a year ago

In this case, you will receive an e-mail from us with all the important information.

It is critical that all further installments must be transferred by yourself. You can also conveniently do this by standing order.

Unfortunately, a reset to direct debit is currently not possible.

In addition, there are return debit costs. How high these are, please refer to our e-mail. Since return debit costs are calculated individually by each bank, we cannot give you a flat rate here.

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