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I have already paid for the goods, but I am getting a payment reminder or dunning letter. What can I do?
I have already paid for the goods, but I am getting a payment reminder or dunning letter. What can I do?

Goods paid, but still payment reminder received and what to do

Updated over a year ago

It is possible that your payment has not yet been received by us or registered.

If several days have passed since your payment, please contact us.

You can log in to the service portal and upload a photo or screenshot of the transfer confirmation. Alternatively, send them to our customer center as an e-mail attachment, [email protected].

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